I cannot pair my lighting device to the Halo Home app.
Potential Cause | Resolution | |
Lighting fixture is not powered | Make sure the lighting device you are trying to control is powered ON | |
Bluetooth radio is turned off on mobile phone | Make sure Bluetooth is turned on in your mobile device |
My lighting device no longer functions and I cannot see it in the App.
Potential Cause | Resolution | |
Poor power signal froze device | Power cycle the device from the power supply:
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My schedules are not working properly.
Potential Cause | Resolution | |
Device clocks are out of sync |
Open HALO Home app |
I'm unable to control my lighting remotely.
Potential Cause | Resolution | |
Bridge is not present in the home | Remotely controlling your lighting requires the Internet Access Bridge | |
The Bridge is in your account but not properly configured | Open the HALO Home app. Go to Controllers > Bridge and press Update Wi-Fi settings |