HALO Home Support

How Can We Help You?

Need more help? Contact us at consumerproducts@cooperlighting.com or 1-800-334-6871

If you're out of range of a HALO Home device you can't control your lighting, just like if you were out of range from a cellphone tower and couldn't make a call.

The app needs to connect to powered HALO Home products to give you the control you need to make changes. Since the system relies on each product to repeat commands you have to be in range of at least one of them.

Make sure your HALO Home product is:

  1. Installed correctly
  2. Powered on
  3. You're within 35 feet line-of-sight

Once HALO Home devices are paired into your account they can send signals between each other up to 100 feet (line of sight).
HALO Home products installed outside of this range may become segmented from the rest of the system's network. To fix this you can either:

  • Move the products closer to the others
  • Add an AC-powered HALO Home product somewhere in between.
    To save battery, all of HALO Home's Battery-powered products only send Bluetooth messages, they don't repeat them.
    A couple simple options to install would be the Smart Plug-in Lamp Dimmer or Smart Bulb