HALO Home Support

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Pair Your HALO Home Bridge to the HALO Home App and Connect it to Your Wi-Fi

What does the Bridge do?

The Bridge creates a secure private connection between your local HALO Home network and the HALO Home cloud service through your Wi-Fi router. With the Bridge you will be able to control and manage your HALO Home devices from anywhere using your mobile device or web browser. The Bridge also allows you to control your lights using voice control commands through Amazon Alexa or Google Home.

A Device or Controller must be claimed into your account before claiming the Bridge.

Already a HALO Home user? Skip to the next step.

1. Create your HALO Home Account

2. Setup your Bridge

  1. Locate your Bridge within 5 to 40 feet from your Wi-Fi router and within 70 feet of the nearest HALO Home device.
  2. Plug your Bridge into a 100-240V socket.
  3. Wait at least 2 minutes for your Bridge to initialize. The Bridge is ready once the Blue and Green indicator lights are both flashing.

3. Add the Bridge to your account

Note: Make sure your mobile device’s Bluetooth is turned on and within 35ft of the Bridge.

  1. Login to the HALO Home App.
  2. Tap the menu button ( ☰ )
  3. Navigate to "Devices" and tap the " + " icon.
    (The app will scan for your installed, unpaired devices).
  4. Select the Bridge and click “Add” to start the pairing process. The app may take up to 30 seconds to add the device. The Blue LED will turn ON solid to indicate that the Bridge is connected to your HALO Home account.

4. Add the Bridge to your Wi-Fi

Note: Stay in range. Your mobile device will need to be within 35ft of the Bridge when configuring.

Once the Bridge is added to the app, the app will display “Setting Up Your Bridge”.

  1. Tap “Let’s Get Started”.
  2. When prompted, select your preferred 2.4Ghz Wi-Fi network from the available network list, and then tap “Next”.
  3. Enter the Wi-Fi network password, and then tap “Next”. The app may take up to 30 seconds to connect to the selected Wi-Fi. The Green LED will turn ON solid to indicate that your Wi-Fi is connected.
  4. Tap “Done”.

Note: Your Wi-Fi password may be different from your HALO Home account password.

5. Test the Bridge connection

Once the Bridge is configured, test the connection.

  1. Turn off your mobile device’s Bluetooth.
  2. Open the HALO Home App.
  3. Tap the menu button ( ☰ )
  4. Navigate to "Devices" and then tap the "Network" icon to verify that the app is connected remotely.
  5. Tap on the HALO Home Voice Downlight to issue ON and OFF commands or use the slider to raise or lower the light level. Visually verify that the device is responding to the commands. Once the test is complete, turn your Bluetooth back on.

II. Additional HALO Home Smart Internet Access Bridge Information

Voice Control with Amazon Alexa and Google Assistant

Now that you have successfully connected the Bridge to your HALO Home account, you can use the following links to configure your HALO Home account for voice activation.

Connect my HALO Home account to Amazon Alexa ►

Connect my HALO Home account to Google Assistant ►


  1. Press the button on the Bridge for 5 seconds to reboot the Bridge. This will reconnect your Bridge to your Wi-Fi network.


How to Factory Reset your HALO Home Bridge ►