I. Attempt to remove the dimmer/switch using the app
- Make sure:
- The product is powered ON
- Your smartphone/tablet's Bluetooth is turned ON
- You're within 35-ft of the product
- Navigate to the Device's or Controller's Settings page and tap the “ ⋮ ” and select "Remove"
- Follow the steps
- If removal isn't possible, delete it by clicking "my device is broken" and then do the factory reset steps
II. Manual Factory Reset steps
- Hold the ON button for 12 seconds to reset
- The LED indicator will start flashing indicating the reset is processing and will continue flashing to indicate that it is ready to be paired with the HALO Home App.